Magento emergency support
Site down, need urgent help? Immediate support available 24/7 - we guarantee a response in less than 1 hour and money back guarantee if we didn't provide a solution
This deal is for customers requesting emergency website support. We are here to ensure seamless operations of your online store. You can seek our Magento urgent support service for any website issue, including slow loading pages, code errors, error messages, website down issues etc. at any time of the day.
Immediate support available 24/7
There are requests that cannot wait. A broken store, new banner before a campaign email is sent or just consulting whether your website can handle certain traffic - if you need help, we can help. Always means always. Our urgent support service does not take any days off. We mean it. Found a critical issue on your website during the Christmas Evening? We are available to help you with that!
1 hour SLA
No matter where you are located, we will get to your issue lightning-fast! Usually, we get to each urgent request in less than 15 minutes! As per our SLA, we will get to your issue within 1 hour or less. Quite fast, isn’t it?
We will get your store back on track.
An online store must be open for business 24/7. We are here for that - no matter what happens or when it happens, we are there to get your business back on track.
Professionals that care
While we are very experienced with Magento, we won’t leave your business suffering even if it is built on Shopify, Wordpress or custom framework.
If your site is down, we will get it back up with the fastest possible solution. Then we will let you know whether the solution was a quick fix that should be reworked or we managed to fix it as per the best practices. This way you have your store working as fast as possible with the minimum budget required. After your store is functioning, we can peacefully work as per the best practices.
if that’s a big task, we might ask for a 1-2h investigation and then come up with a due date based on our capacity and the complexity of the task.
Emergency response within 1 hour
Terms and guarantees
- 14-day money back guarantee on the first milestone.
- Additional custom work – 60$/h